Tiffany and co Sucks Customer Reviews and Feedback
Tiffany & Co. (colloquially known as Tiffany's) is an American luxury jewelry and specialty retailer headquartered in New York City. It sells jewelry, sterling silver, china, crystal, stationery, fragrances, water bottles, watches, personal accessories, and leather goods. Tiffany is known for its luxury goods, particularly its diamond and sterling silver jewelry.
Heather angrily mentioned, "I paid way too much for a graduation present for my daughter. The Tiffany green enamel necklace. One year later it looks dark brown and there is no way to clean it. It is permanently dark brown. Tiffany and Co will not fix or replace it. What a disappointment. What a waste of money."
Former Employee - Support Professional says"*Management uses individuals especially seasonal *No prospects of transitioning into a permanent position even if you do good work, they just keep you as a seasonal so they do not have to pay benefits *If you do good work be prepared to pick up other peoples loads *The pay is not good *If you want to eat your lunch during your break, good luck because if you have to warm it up and/or go to the cafe by the time you come back to your desk your break will be over"
Former Employee - Anonymous Employee says"For a company that is in the Luxury industry - This sure is a very unpolished diamond with a ton of dirt "at the top" of a real diamond. The people who make the company are good hard working people with every intention of doing good for the company. However, as uneducated and under qualified as the management team is to lead these people it is bound to continue its poor performance. Some of this might be specific to the RI facility. People's interests take a back seat in every conversation. They strongly encourage a culture of "do as you are told". Very demotivated workforce producing sub-optimal results due to lack of any direction and multiple meaningless changes that affect the employees negatively and has no positive impact on the business in the long run. The management team does not know how to identify talent and wastes every resource at their disposal. Employees are shown a closed HR door when they have issues. Minimal leadership training. No real employee development opportunities. There is no room for diverse perspectives. The results are just as bad as you’d expect."
Current Employee - Production Planner says"Unqualified and uneducated management but very outspoken. Making impossible for competent people to do their job. Very toxic environment. We cannot hit our numbers with such poor leadership"
Former Employee - Manager says"when your boss shows you his tinder account and talks about his wife in the same sentence how are you supposed to respect him, god knows what sr. management saw in him to promote him as Director of manufacturing of the Pelham facility, good luck Pelham he is yours now"
Former Employee - Anonymous Employee says"Poor Management. You are a number making numbers. No progression."
Former Employee - Sales Professional says"Poor management with little to no leadership. Favoritism is rampant. Required second language ability is favored over actual sales skill and experience. This leads to clerkship not sales acumen."
Former Employee - Sales Associate says"Some of the worst employment discrimination I've ever seen, hostile work environment, Lack of compassion from management and having any backbone to address real issues."
Former Employee - Sales Professional says"-Work has high school drama/ and many cliques -Management is unrealistic and berating -Sharky environment -Not nice or even acknowledge new employees"
Current Employee - Full Time says"This company is the most vile and unethical place I have ever had the misfortune of working. The favoritism and politics that plague this company far surpasses anything I have ever seen in retail. From top down, rather than doing the right thing they cover up and hide the truth to benefit themselves. This brand is supposed to be about relationships. Cultivating a lifetime of special moments And milestones with the customers. They are so far from understanding what that means or looks like. They encourage their employees to shake people down to spend their money buying them off with elaborate galas and event tickets. They pit employees against one another under the guise of “healthy competition.” And do nothing to manage poor behavior if the individual is producing money."
Former Employee - 12hr Machine Operator says"the pay, the way time is kept for overnight workers. Was told i would get a 48hr week and a 36 hour workweek per pay period, but thats not the case. was told i was going to receive 20hrs ot pay per paycheck but only getting less than 12hrs. sacrifice weekends for nothing the employees get no benefits for working weekends. was told we had to work holidays but we get "double pay" all that is is u get paid for working, and then the holiday pay. normal company pay for holiday anyways. upper management and the hr department are completely lost. they do not know what is going on or how things work. night shift guys get fully shafted. company constantly doing layoffs then hiring new people mostly people who speak english as a second language so they can take full advantage of their ignorance."
Sales Assistant (Former Employee) says"Old Bond Street needs new management! Please Tiffany HR make the right choices for the store to become better and for the staff to be happy. Tiffany your diamonds sparkle but your management at the store not so much.DiscountSalary"
Sales (Former Employee) says"Horrible! Make sure to lick the *** of the Director, it will keep you in the circle of "friends".Management is a joke! Very toxic place. Never trust anyone here. Leadership doesn't care about employees, they will use you and throw you like you were never a part of the team. If you enjoy to gossip, backstab and make yourself pretty this is a perfect job.Great CompanyLeadership is useless, They are too busy fixing their face with make up and lipstick. No respect to employees, get ready to lick *** if you want to grow this includes backstabbing and gossiping."
Jewelry Sales Associate (Current Employee) says"I was so excited to be hired at Tiffany & Co due to its great global reputation and products. Then reality hit! The pay is low for the amount of work that is expected. Management doesn’t care about employees. Rules have rules. Security guards think they’re superior to the employees and are quite sexist. With LV comes new changes."
Sales Professional (Former Employee) says"I’ve had better, the money is great. Otherwise choose a family oriented job that will help you grow instead of envying you for having the gift to sell. The older associates hate competition, and will steal your sales! They will get away with it because management does not care. It’s all about the dollar"
Machinsit (Current Employee) says"Management can't careless than they already do. Human resources don't know how shifts are strctured. Hiring manager lied about amount of hours someone will get week by week."
Luxury Sales (Current Employee) says"Horrible- been there 10 yrs & in last 2 yrs all has dramatically gone deep into bowels of retail heck with removal of benefits low pay HR brain dead no stock in what sells and buckets of stuff nobody wants. Senior management is focused on stock price only and everything else is out the window . Ratched. ratched.The electricity is still onHR are biased morons Senior Management know zilch Reeds designs are all dogs"
Sales Associate (Former Employee) says"horrible work-life balance. management is completely confused at what they are supposed to focus on. One day it's your sales goal, the next day is strictly how you interact with the client and make sure to find as much out as possible. not a fair pace in who is up next and no one whats to be held accountable. will expect you to overwork without overtime pay. when I started with the company, the companies work-life balance was amazing. they actually treated you as a person, not a number. now they could care absolutely less about who your name is only what you're bringing into the store. And they make you compete with your own company, meaning its absolutely so easy for a client to purchase something online and return it in the store. whereas other high-end retailers will make you return the way you purchased it. they will hire from outside the company instead of within. and will tell you that you don't have enough experience yet they don't help you grow."
Receiving Associate (Current Employee) says"New labor management process being implemented where you are trained on all positions. Cannot master position for your title; constant movement which fairs poorly on yearly review making it impossible to exceed except for favorites. No room for growth or promotion except in management.Free snacks, Xmas partiesNo promotions for salary increase"
Security Ambassador/Operations (Former Employee) says"Unprofessionals everywhere and bad management who didn't believe my resume because they thought I lied. No room for advancement and underpaid and never appreciated. Waste of time. Always treated bad. You're viewed as garbage and not good enough for them regardless of experience they get intimidated because it conflicts with their chance to grow. Management doesn't know how to do anything then says because they don't see you do certain things then they think you don't know how to do it because they spend all day on the computer looking at you tube videos or their kids at day care instead of spending time developing employees, they don't care about you."
Jeweler (Former Employee) says"This place is nothing but drama. I was here for almost 6 years. Management is terrible! No one cares about you, you’re just a number, they’re abusive and will terminate you with no warning if they need too. Everyone is injured and they send you to a subpar PT and expect you to move on. They force you to work OT, lie to your face, and use you for anything they can. Do NOT work here. This place is a joke and they’re producing terrible jewelry that has holes, is hollow, and doesn’t meet standard.Some good coworkersLying management, drama, threats from management, etc."
Analyst (Current Employee) says"Tiffany and Company management do not promote healthy and collaborative work environment. The company is understaffed, therefore current employees are spread thin."
Jeweler (Former Employee) says"The only people Tiffany & Co care less about than their employees are their customers. They churn out an ever-increasing number of pieces with ever- diminishing quality of stones and castings. Well over 50% of the workers in the facility have a work-related injury with no changes to remedy the conditions. Workers Comp is handled by an outright criminally negligent, or just plain fraudulent vendor. Pay is low to start and raises are minimal at best... frequently non-existent. Sales are plummeting with good reason. The customer base is dying off and not being replaced by younger customers... not that that matters given the cost and poor customer ratings for both experience and quality. Do not take a job with Tiffany & Co.Good people at the local Lexington FacilityTerrible management, bad business practices, poor employee care."
Seasonal Sales Assistant (Former Employee) says"Never ever work at Bondi Junction in Sydney. Horrible atmosphere, no room for personal growth. Management treats employees badly, especially seasonal workers."
Purchasing and Planning Agent (Former Employee) says"I was wondering why the permanent employees were saying I was a veteran because I made it two weeks at the company. I quickly realized, the environment made you feel like you were in a prison even on lunch break, the outside area was fenced in like you were being confined and you are limited with the dress code. No cell phones were allowed unless you were in management.NoneHorrible working environment, the employee cubicles and chairs were uncomfortable and aged."
Seasonal Sales & Operations Professional (Former Employee) says"When you interview for this job they will tell you it is sales, $14 hr plus 1% commission. What it REALLY is : some minor sales some operations. You make $14 hr HOWEVER, they also tell you not to "sell over the full time sales team" meaning you can't sell anything until everyone else is busy and even then, if you are in the middle of a sale and a full time SP comes up to you and says "can I help you with anything?" you are supposed to give them the sale. I don't know what customer would want to be treated that way. Management is ridiculous. Working there was a joke. The most you will ever make is about $16 Hr..and that is if they don't stick you in the back in operations. The only good thing is the company E-Store discount (Which they cut off the SECOND you walk out on your last day.)Discounteverything else"
Direct Sales and customer service (Former Employee) says"People aka other employees are very nice. Management is a joke. Everyone walks around like they are on xanex. Hired through a temp agency that gave wrong information on working from home. No chance for permanent position. Training was childish. Overall a bad experience except for co - workers.nice co-workersbad management, have capability to work from home but do not use"
Encargada (Former Employee) says"Relación intrapersonales con clientes , ventas directas , ejecución efectiva, logro de objetivos comerciales, ventas con preguntas especificas para el cierre, posicionamiento del mercado nacional a una empresa internacional , logrando una interacción con las demás tiendas de todo el mundo , Desarrollo Profesional muy enriquecedor al tener contacto con tiendas de todo el mundo, Adquiriendo experiencia de distintos comportamientos de los consumidores.Salario para poder vivir bienSe trabajaba todoslo dias"
Sales (Former Employee) says"The review of this company is simple. The less you know the further you go. The higher the person you know is the better your time at Tiffany's will be. If management talks directly to you it's a miracle, otherwise you'll never hear about a situation and be able to handle it properly. The company used to be great but has since fallen off and become a joke. Don't waste your time working here, the blatant lack of respect and extreme expectations with lack of compensation is enough to drive anyone mad. Also to anyone reading and hoping to work here, no matter what the customer will win over you. They could tell you 2+2=5 and if they make enough noise management will tell you 2+2=5.Non management level employees are nice, good discountEverything else"
Sales (Current Employee) says"My review is NOT based in rants but facts.Worse treatment of HR issues by HR!I had issues with a co-worker. Filed a total of three HR complaints against the same person. I later found out HR moved this person from store to store to deal with them and FOUR other co-workers filed complaints against the person, all with no luck.I was treated with such disrespect from upper and division management for unrelated issues.Never was allowed two straight days off.(the entire store)Tiffany had a restructure of its work force, making some departments do other departments work. Endured zero payment for this training nor would they NOT pay more for doing more. I did point out that this is not in my job description. Coincidentally, in two weeks, HR changed the job description. I did keep a copy for my records of the original job description for my records and to prove my point.They; Tiffany & Co does under pay. I found this info via this site as well.Save yourself the problem. DO NOT WORK for this company, just buy their jeweleryemployee discount, upto 90% in employee storeread my review."
Customer Care Specialist (Former Employee) says"interacting with customers was great for me. Management was horrible."
M MCCORMICK says"Ordered 3 pieces for Daughters Birthday. One item being jewellery box. On opening, 2 items were there...box was not. Was asked to photograph packaging and send to them...which I did. Daughters Birthday come and gone...and guess what..NO contact from Tiffanys. Box cost £240.Have started Legal proceedings. Will probably cost more than item worth but they cannot keep getting away with this, and if it warns others off dealing with this Company, then it will have been worth it."
Mr B says"Terrible customer service. Item arrived damaged and sent replacement to the incorrect address. Customer support is very poor and slow to respond."
S O says"Absolutely dreadful service. Ordered one of their Silver cleaning kits on the 27th of July to try and clean a necklace that has really badly tarnished (purchased last October and has only been worn a few times). Apparently the kit was delivered on the 31st of July even though I was in all day and nobody came to the door once. No information regarding which delivery company had apparently delivered the item and no email on the day to say the kit would be coming. Have emailed customer services but don’t expect a response given other reviews recently. Very unhappy with the shoddy quality necklace and customer service. Definitely won’t be buying from Tiffany again."
A says"The worst and worst experience I could even get from shopping luxury good company. Tiffany in London Royal exchange near bank station! Please avoid. The store manager is super rude and unhelpful, make excuses to not taking phone call. Customer service is abs crap!! Never shop there again"
LALISA AND ROSÉ says"RT @nvidiageforce7: @chaelisathing @ygofficialblink In the history of woman! That is a new level! The bar has been set higher by Rosé! ?…"
Rie says"Tiffany & Co. Red Enameled Venus and Cupid Cameo Diamond and Ruby Pin (1890’s-1910) https://t.co/3u9WyPEnWn"
rarity. says"RT @micahherskind: something that I think about every day is how the five people on the georgia parole board have the CONSTITUTIONAL AUTHOR…"
rarity. says"RT @itstarekali: Sooo... I packed my bags, left LA, and came to Vermont to live on a farm for a month with other black artists. I’m here wi…"
In The News
Forbes reports"Billionaire Arnault On The Offensive After Tiffany Pays Out $140 Million Pandemic Dividends Despite $32 Million In Losses"
The Business of Fashion reports"With America in Chaos, Will LVMH's Tiffany Acquisition Go Ahead as Planned?"
JD Supra reports"The Second Circuit Vacates Tiffany & Co.’s $21 Million Judgment For Trademark Infringement And Counterfeiting Against Costco"
Sourcing Journal reports"Did Trade Fight End $16.2B LVMH-Tiffany Deal, or Is Price the Real Issue?"